Great welcome and refreshing ambiance.

The service from the staff was deplorable. They barely acknowledged my presence and failed to clean my room one day, falsely claiming I had a 'do not disturb' sign, which I did not. The noise from a hammering workshop below my room at 6 am was absolutely unbearable, and it took forever for anyone to address my complaints. Overall, this was not the luxury experience I paid for.

Things I wish I knew before I tried it

The hotel offers stunning mountain views, especially from higher floors. My suite was spacious with a lovely balcony, but the bathroom's AC was inadequate during the heat. Breakfast was standard but satisfying. Forewarned about the wasps at the restaurant would have been helpful. Service was consistently friendly.

I absolutely loved the hotel's charming decor, featuring elegant, coffee ranch style elements throughout the intimate spaces, and the gardens were easily accessible, making my stay comfortable and enjoyable as a senior traveler.

Room temperature control could be improved for comfort.

I enjoyed the beautiful decor inside the hotel and the charm it offered. The elegant coffee ranch style elements added a unique touch. My room had an amazing view, overlooking the city and distant mountains. Breakfast included was well-made and delicious. The gardens were easily accessible, allowing for peaceful strolls. However, the air conditioning in common areas needed improvement. it felt a bit uncomfortable at times. Also, the temperature control in my room wasn't the best, which impacted my sleep at night. Overall, the staff was friendly and attentive, but they might need to address the temperature issues for a better guest experience.

This place suits me perfectly with great wi-fi, a cozy bar/lounge area, and helpful luggage storage. I remember the staff kindly printed my tickets during my first stay. I’m coming back for a holiday!

this was my second stay here, and it exceeded my expectations once again. the peaceful atmosphere, friendly staff, and stunning views of san jose from my room made for a perfect overnight stop. every detail, from the comfortable bedding to the delicious breakfast, truly felt special.

shower temperature was unadjustable

Fine, fine, fine!

My suite on the 4th floor offered uninterrupted views of the city and mountains that left me in awe every morning, with the gentle sounds of birds singing. The large living room led directly to a balcony, where I soaked in the serene landscape while sipping coffee. Every meal, from breakfast to dinner, was a good experience filled with flavors that made every bite nice!

100% recommend 🥰✨

Service was excellent, especially during happy hour. The air conditioning in common areas felt a bit warm.

We had an amazing time at this spot with friends! The views from the balcony were breathtaking, perfect for a chill evening. The mojito at the bar was the best! Service was friendly, and the food was delicious. There's a nice courtyard by the pool for events too. Can't wait to return!

The only downside was that the air conditioning in common areas could use improvement. it felt a bit warm.

Staying at Alta Las Palomas felt like a slice of paradise. The fine views from the balcony perfectly complemented the peaceful atmosphere. I enjoyed delicious food, especially at the pool area, while minor issues with air conditioning didn't detract from my lovely experience.

a relaxing oasis with breathtaking valley views and friendly staff making you feel at home

Amazing location and excellent service.

Staying with two couples, we loved the serene atmosphere and found the staff incredibly attentive. The deluxe queen room was spacious, and our balcony view overlooked the palm-framed city skyline, perfect for evening relaxation. We'll definitely come back for the amazing food!

My kids wished the pool had more kid-friendly amenities.

I had this amazing suite overlooking the city and mountains, woke up to birds singing which was just surreal. Plus, I enjoyed the breakfast there every morning, it was well made and the view from the restaurant was amazing, a great way to start the day.

It wasn’t exactly cheap, but for what you get, it's still acceptable.